SpringHill Suites by Marriott Chicago O'Hare

The staff were exceptional, and they went the extra mile to help. For example, they did not rush us despite the queue getting bigger. Their bus shuttle service was truly first class, and we can only praise the staff at this hotel.

We went as a family and really enjoyed the hotel. The service was excellent. From the moment we arrived until we left, the staff were wonderful. I would like to especially thank Michelle, who was very polite, helpful and cheerful, and Zulma, who welcomed us on the first day before our check-in time and was very helpful. She checked us in early so that my children could be accommodated right away. They were wonderful. The breakfast was very good and the staff worked tirelessly to restock everything. The breakfast included hamburgers, eggs, cheese, toast, yogurt, milk, freshly made pancakes, juice, coffee, tea and cake. I thought the breakfast was good. The shuttle service runs every 30 minutes and the drivers are excellent. They dropped us off at the train station every day. The train is 30 minutes from downtown Chicago (Washington Station). The hotel is located on a street with a Marianos supermarket where they have hot food for those who want real food ready, but they also have many varieties of ready meals. On the same street as the hotel there are also 2 pizzerias, 1 Hooters, 1 Dunkin', 1 Seven-Eleven, all within 10 minutes walking distance of the hotel if you don't have a car (which was our case). The pool is heated and clean. The kids loved it. Inside the room everything was clean and there was a mini kitchen without a stove. But there was a minibar, coffee maker, microwave and a sink. The bathroom had shampoo, conditioner and body wash of great quality. The bed was very comfortable to sleep in. It was a very good value for money compared to downtown Chicago. I would definitely go back to this hotel again.

Everything was perfect! This was our honeymoon trip to Chicago and it was the perfect amount of the main city but still very easy to commute in!

The room was very nice, lots of room for a family of five, which is hard to get for a decent price. Having the shampoo, conditioner and soap in the shower on the walls was nice, as well!

Spacious room with an exceptionally comfortable bed overlooking a local road on the edge of a residential area. Good buffet breakfast including fresh fruit. Shuttle picks up at Terminal 5 (unlike some of the othe airport hotels.) Need to ring the hotel to request. Shuttle runs every 30 mins from the hotel to the airport. 15 minutes walk to Cumberland station on the CTA Blue Line into Chicago.